One address, read by a person
There is no form and no ticket number. Mail goes to a person and is usually answered within two working days.
ErGear Catalogue
1401 Lavaca Street, Suite 210
Austin, TX 78701
United States
Questions about which model fits a particular room, a particular height or a particular pair of screens. That is the part this catalogue exists to answer, and a reply will usually name specific models and the figures behind them rather than a category.
Corrections. If a height range, a load rating or a VESA pattern here does not match what arrived in the box, that is worth an email: it gets checked against the published figures and fixed.
Press and stock questions about the range as a whole.
Anything attached to an order that has already been placed: delivery dates, a missing part, a damaged panel, a refund or a warranty claim. None of that is visible from here, because the order sits with the retail partner who took the payment, and they are the only ones who can act on it. Their order history page is the fastest route, and the order confirmation email is what any claim starts from.
Assembly help is a grey area. If a step in the instructions is ambiguous, ask here and it will be answered from the same instructions. If a bolt is missing from the bag, the replacement comes from the retail partner.